Terms and Conditions

Overview

At Mr Bens Fancy dress, we pride ourselves in having a high stock levels with a business model that promotes a speedy and efficient delivery service. We evangelise a dedicated Customer Service ethos and endeavour to over exceed all customer expectations.

So, if you are happy with us and our service, please tell others and let us add your comments to our testimonal page. If you are not, please tell us and we will make immediate remedy.

Making A Purchase

Making a purchase could not be easier. Simply browse our catalogue here online, clicking on any items for further information and to add to the shopping cart. After you have finished your selections, click on "View Basket" to view your purchases and continure to the checkout. At checkout time you will be asked for a few details that we need in order to process the order.

 

Methods of Payment

We accept payment by debit or credit card, postal order, google checkout  online  or PayPal. We are sorry, but we cannot accept cash.

We accept payment via the telephone for credit and debit cards. Company cheques are welcome and so are postal orders via our Pro-Forma invoice system. Business Credit Account applications are welcome (subject to status) for trade accounts.

Please note that no order will be dispatched for shipping until it is paid for in full or is accepted on a Business Credit Account or Pro-Forma invoice with your officlial Purchase Order.

All  postal orders should be made payable to Mr Bens Limited.

 

 

Prices and Payment

 

 

 

 

VAT Tax Charges-General

All the prices in the store are shown inclusive and exclusive of VAT where applicable at the prevailing rates.
We sell in UK Pounds Sterling (£) although different payment currency options are available at checkout.
Example products where VAT is liable or exempt are: Adult clothing: Liable. Child Clothing: Exempt.
Harry Potter? Robes: Liable. HMCE deem all robes as accessories and not clothing.

 

Delivery Credit Card Security

No credit or debit card or similar information is held by mr bens. All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by most major credit and debit cards. Depending on how you choose to pay, Payment is taken once we have established that we can fulfil your order, checked details and stock availability and despatched your goods. How ever if you pay by pay pal or world pay the sum usually gets debeted automatically , and is refunded if the goods are not despatched.

 

Delivery

We deliver world wide . We cannot guarantee delivery times but we aim to deliver within the times stated on each type of services .

 

 

Delivery Costs

 

Courier service now available to ensure you get your order in time

The delivery costs for the UK are as follows:
uk standard parcels £3.99 uk royal mail

Next day delivery £8.99royal mail

Rep of Ireland £5.99

express courier 12.99 24-48 hour service mainland uk only and northern irela

Europe £12.99

REST OF THE WORLD £19.99

(these prices may vary at peak times and during postal strikes etc.)

for next day orders should be made by 1pm

we do not guarantee saturday delivery so get your orders in early in the week

 

 

 

Purchasing

All items offered on our website are subject to availability.

To purchase any of the items on our Web Site, click the "Add to Basket" button shown on each product page. When you place an order to purchase a product by clicking the button "Order Now", we will send you an e-mail confirming receipt of your order and containing the details of your order.

 Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order?s data are not accessible via internet. We keep these data in confidence according to our privacy policy Product Images

 

NOTE All images which portray costumes or items are used with the permission of the Copyright holder.

 

Mr Bens make every effort to maintain clear descriptions and endeavour to use such 'up to date' images that are representative and truly reflect the item to be purchased.

However Mr Bens cannot be held responsible for

 [a] any perception you may have in product representation and

 [b] the manufacturer's obligation of a right to change product specification including colour or design at any time and without notice.

 It is also important to note that some colours may vary slightly from what you see on screen to the product ultimately received, depending on your monitor screen resolution and colour/display settings. We are aware that our site looks different on different PC's using different browsers and having different colour and screen resolution settings. .

 

Cancellation

Order Cancellation:

Pre-Shipment If you wish to cancel an order or part order transaction before it is shipped, please do so immediately via telephone, fax or via email.

You will be given an order cancellation number based on the time and date of the cancellation including communication method of the cancellation.

Cancellations made via email and fax will be timed at time of reading, not sending or receipt.

You will not be charged any penalty whatsoever and your payment method will also be cancelled. If the order has been shipped, then the Post-Shipment cancellation will apply.

You have the right to cancel your order within seven working days of delivery (starting the day after you receive the goods) and return them for a full refund. This will apply to your order unless you order goods made to your own specification, and the item has been unsealed.

Should you cancel the contract we will then refund you the price you have paid for the goods. It is your responsibility to give notice of your wish to cancel within this cancellation period by email, fax or letter. You are under a duty to take reasonable care of the goods. The goods must be returned in saleable condition at your expense and we would recommend for your own protection that you use a recorded delivery service. Should you order, details of this right will be sent to you with your confirmatory e-mail.

 

 NOTE : If Order Cancellation: Post-Shipment You may cancel your order up to 7 working days from receipt of your purchase. You will be invited to return the goods in an unopened and unused state for refund. Please see our Returns Policy for more information. Returns Policy - Cancellation Of Order All goods purchased from us may be returned for refund, exchange or replacement within 7 working days from receipt of delivery[*].

 Before sending the parcel back to us, please contact us for a Returns Authorisation Number.

RETURNS FORM

All goods purchased will be accepted for a refund providing they are returned within 7 days of purchase. Please contact us prior to returning the goods by phone for a return code, which you will need to classify for a refund. All goods MUST be returned unused and in their original retail condition and packaging (failure to do this, will result in a void claim for a refund) and returned to us using a trackable means of postage. All postage costs incurred during the return will be your responsibility, only the cost of the goods will be refunded minus a 20% restocking fee. Once the goods are back in our receipt, they will be checked by our Returns Department to ensure their condition which can take up to 7 days to complete. Once all the above has been met a refund will be issued back to you by the means that you originally purchased.

Wigs, Undergarments, face-paint and tights/stockings
CAN NOT be returned due to hygiene reasons.

Please return this form with your goods and please fill in all the following.

Name____________________________________________
Order Number_____________________________________
Phone Number_____________________________________
Reason for Returning________________________________
_________________________________________________
Return Code (Contact Mr Bens for this Code)____________________

 

You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used.

In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so may result in delay of any refund. May we please ask you to additionally note:

 1. You must take care of our goods whilst they are in your possession and any item for return must be received back in its original shipped condition and original packing. The item must be without damage or use and in a suitable condition for resale. All original packaging should accompany any returned item. We cannot accept returns for exchange or refund if such items have been opened from a sealed package (Costumes do not typically come in sealed packages and you can try them on). All items will be inspected on their return to our warehouse. We are not a manufacturer, so the whole product and packaging must be returned as the same condition as you would have received it and how you may expect to receive it. If the product or packaging is in any way missing or damaged, we cannot refund.

2. That you or your carrier are responsible for any returned goods until they reach our warehouse. Cost and Risk of return will be at your expense and we strongly recommend that you receive proof of posting or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

3. We regret that outbound shipping, packing and insurance cannot be refunded.

4. We try to make refunds within one week of receipt back to us though promise to make all refunds within 30 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

5. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information may well be delayed.

6. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

 7. We are sorry but due to false promises in the past, we are unable to replace or exchange an item until the original is returned to mr bens fancy dress. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

8. Sometimes and especially if goods are purchased in advance for a present or delivered while on holiday, aforementioned 7 day response timescales can be missed. Therefore, without prejudice and as a gesture of goodwill, we are happy to consider the following remedy on a case by case basis

 

After-Sales Services and Guarantees

Returns Policy - Faulty Goods Should a product be faulty, you should let us know immediately as we will happily refund or exchange it for you.

You should let us know as soon as possible via email (or telephone first) within 7 calendar days from the date of delivery or, where this was not apparent on reasonable inspection, within 7 calendar days after discovery or 30 calendar days after receipt by you, whichever is the earlier.

 Before sending the parcel back to us, please contact us for a Returns Authorisation Number.

You will be asked for the reason for the return including whether you will prefer a refund or exchange plus whether the item has been used. In addition, you will need to confirm your name, order number and postcode, so please have these available if you telephone. You will need to include this Returns Number with your parcel back to us as failure to do so will result in delay of any refund. May we please ask you to additionally

 note:

1. We shall be under no liability in respect of any defect arising from fair wear and tear, wilful damage, negligence, abnormal working conditions, misuse or alteration or repair of the ordered goods without our approval.

 2. Please return the goods to the address on the top of your receipt/invoice including the Returns Authorisation Number. Any returned items not including such information will have actions delayed.

 3.. Any returned goods that we receive which are outside of this Returns Policy will be defined as 'In Dispute'. Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

 We are sorry but due to false promises in the past, we are unable to replace a faulty item until the original is returned to mr bens fancy dress. ;

Customer Service

General Prior to shipping, we reserve the right to decline, reject or similary cancel any order or part order without notice and refund any payment in full. Many products, especially accessories can be procured from different suppliers depending on stock availability.

Please note therefore that products may come in different packaging.

All prices are correct at time of publication. Mr Bens reserve the right to change, alter or amend any price at any time without notice.

Should a product price decrease since an original purchase, contractually we are not obligated to refund the difference. Similary, should an increase occur prior to purchase, we are not obligated to sell at the previous lower price.

Should a product be unavailable or out of stock, we may after prior consultation ask if a replacement product with the same or higher value be acceptable.

You may agree or reject this offer. If we are unable to contact you and a required date is within 3 days, so we do not let you down, we may make a decision to ship the replacement item to you with a written rationale.

Should this not be acceptable upon receipt, you may return the item(s) for full refund including all postage.

 All goods remain the property of Mr Bens LTD until paid for in full

 

 

 

company number 4373821

vat reg no. 789-4714-66

Email : Sales@mrbens-fancydress.com

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Statutory Rights

These Terms and Conditions do not affect any of your statutory rights.


Controllers of Personal Information
Any personal information provided to or to be gathered by Mr.Bens Ltd is controlled by the Data Controller

 

 

Privacy policy

The information we collect from customers helps us personalise and continually improve your shopping experience.
We use the information to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us.

Here are the types of information we gather.

Information You Give Us When you place an order or an enquiry, we will need to know your name / company name, e-mail address, postal address and telephone number.

This enables us to process your orders. Automatic Information We receive and store certain types of information whenever you interact with us.
For example, like many websites, we use "cookies" and we obtain certain types of information (such as how you use and navigate our website) when your Web browser accesses our site.

Communications To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Mr.Bens, if your computer supports such capbilities.

We also compare our customer list to lists received from other companies in an effort to avoid sending unnecessary messages to our customers.
If you do not want to receive e-mail or other mail from us, please contact our Data Controller at the address above. Information from Other Sources We might receive information about you from other sources and add it to our account information.

What About Cookies?
Cookies are alphanumeric identifiers that we transfer to your computer?s hard drive through your Web browser to enable our systems to recognise your browser. Cookies cannot be used to run programs or deliver viruses to you and they do not contain personally identifying information. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether.

Share the Information They Receive?
Information about our customers is an important part of our business and we are not in the business of selling it to others. Mr.Benns shares customer information only as described below and is either subject to this Privacy Notice or follows practices at least as protective as those described in this Privacy Notice.

Third Party Service Providers
We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments and providing customer service.
They have access to personal information needed to perform their functions, but may not use it for other purposes. Further, they must process the personal information in accordance with this Privacy Notice and as permitted by the UK's Data Protection Act. Business Transfers As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise).

Also, in the unlikely event that Mr.Ben's Website or substantially all of its assets are acquired, customer information will of course be one of the transferred assets. We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property or safety of Mr.Ben's Website our users or others.
This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Notice.

How Secure Is Information About Me?
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.